According to Robert Hall there is a seismic shift in relationships which is rapidly trending toward the negative and imperils society. He claims this “relationship cliff” is affecting every area of our lives. The decline is costly, causing a cycle of estrangement, less trust and loyalty towards business, government and individuals; with 86% of the population saying they distrust corporations and trust in our Federal government is down to 25%.
What has caused this?
Left to Right: Robert E. Hall, Dennis McCuistion, Jim Underwood, PhD
Joining Dennis McCuistion Are:
- Jim Underwood, PhD – Professor of Management at Dallas Baptist University and a prolific best selling author
- Robert E. Hall – Dallas businessman and the author of This Land of Strangers: The Relationship Crisis That Imperils Home, Work, Politics and Faith. His former book, The STREETCORNER STRATEGY for Winning Local Markets, “inspired the customer relationship management movement”.
According to Dr. Underwood, a spirit of transiency is everywhere. Two hundred of the Fortune 500 companies have relationship issues in management or in their culture, with many companies experiencing a 70% turnover rate amongst their CEO’s. Research indicates innovation suffers when teams don’t function effectively and as organizations become larger the relationship atmosphere becomes toxic if management does not align its leadership with a relationship culture.
Left to Right: Terry Brock, Gina Carr, Niki McCuistion & Dennis McCuistion
Yet those who focus on relationships enjoy a higher return in productivity and profitability. Studies show that customers who have an emotional connection with a company “buy” 46% more from that company than those who do not have an emotional tie. So is part of the challenge the growth of technology, which has supplanted daily conversations? According to social media experts, Terry Brock and Gina Carr, who join in via a short clip, technology can enable someone to connect with people all over the world at any time. Terry, a former chief blogger for Skype, maintains technology grows relationships more effectively. Gina, known as the Tribe Builder agrees that you can speak to and connect with people you might not otherwise “speak” to.
Yet with technology comes more efficiency which takes its toll on relationships. Hall says, “We wind up being alone – together”, and cites that today young people 8-18 years old average 7.38 hours a day on electronic devices.
Is there hope? The jury’s out – still our guests state we’re starting to recognize the need for positive emotion and a return to our core values…
Join us once again for a thought provoking conversation about what really matters…
Niki Nicastro McCuistion, CSP
Executive Producer/ Producer
Management Analyst, Speaker, Consultant
2021 – 04.07.13